How can I contact pvcstrip.com?
If you have an application question, need a special product, have a question about an order, or want to return a product, contact us.
How do I buy products from pvcstrip.com?
Pvcstrip.com is an online warehouse. A shopping cart is provided for you to place the items that you want to buy, or for items that you need to make a decision about buying. The shopping cart will accumulate the products you select along with their cost. You can change the quantity purchased in the shopping cart. You can remove items entirely. After you change the quantity or number of items in your cart, click on the "Update Cart" button to have the cart re-calculate your total. You can continue to shop or begin the check out process at any time.
What if I am tax exempt?
If you are tax exempt there is a prompt in the shopping cart to fill out a form to receive our instructions on documenting your sales tax exemption status. (You can fill out that form here.) You can place your order now and we will credit you for any sales tax charged. Once we receive your documentation, we will mark your account to exclude sales tax on future orders with pvcstrip.com.
How do I check out?
Click on the "Check Out" button in the shopping cart. It will then prompt you to register, or login if you haven't already. Select the ship-to address or enter a new one. Select your payment method from the stored information or enter new payment information. A summary of your order will be presented to you. Click the "Confirm Order" button and your order has been entered. You will receive an e-mail confirmation that your order has been received.
How do I know my order has been received by pvcstrip.com?
When an order has been processed, you will receive a confirming e-mail from pvcstrip.com. If you do not receive a confirming e-mail your order has not been received and must be re-entered. In some instances, an order that has not been processed may appear in the Previous Order area of the shopping cart. If you do not receive a confirming e-mail, the order has not been received by pvcstrip.com.
How does the online shopping cart handle the credit card authorization process?
The shopping cart communicates with a credit cart authorization service company that validates the information you entered into the shopping cart. All of the credit card authorization communication to and from the site is encrypted for security purposes. If any of the information you enter does not match the validation information, the charge authorization will be denied. Common errors include using a bill-to address that is different from the address on the credit card statement, entering the incorrect type of credit card, and entering an incorrect expiration date or security number.
How are pvcstrip.com products shipped?
Orders with a shipping weight up to 150 lbs. will be shipped UPS Ground. Orders with a shipping weight in excess of 150 lbs. will be shipped common carrier. The shopping cart automatically calculates freight charges based on the weight and shipping method and adds the freight charges to your order.
When will my order ship?
Orders for bulk rolls normally ship within 24 hours of order placement. Complete doors, replacement strips, and hardware usually ship within 4-5 business days from order receipt. Orders that include Stand-off Mount hardware will ship in two or more pieces. Please note 24" Stand-off Mount hardware is a special order item. Please allow a 4 week lead time for 24" Stand-off Mount hardware or for doors ordered with 24" Stand-off Mount hardware.
What does the temperature range really mean?
The temperature ranges that we include on this site are intentionally conservative. We suggest you use Low-Temp strip at or above -20°F, and all other strip on this site at or above +10°F, including Standard. Some suppliers quote temperature ranges that are based on controlled laboratory tests, not actual use. Our goal is to promote the use of the correct kind of strip in each application.
Buyers should recognize that PVC strip might break when placed in applications that combine low temperature and impact. The impact may be the result of motorized traffic, wind, or other forces. As a result, it is better to select a strip material with a margin of safety in its temperature range.
The main difference between Standard and Low-Temp strip is the softness and flexibility of the compounds used to make them. Low-Temp is much softer and much more flexible. And the compound is designed to keep its flexibility even when exposed to low temperatures.
Low-Temp PVC strip will work best and last longest if used in low impact applications at temperatures above -20°F. Standard PVC strip will provide the best service and value when used in temperatures above +10°F. While the temperature at which they will break in a laboratory test is 20-40 degrees lower, it has very little to do with choosing the right strip for use in the real world.
Consider your specific situation when you select a particular kind of PVC strip material. For example, if a door is to be located outside in a northern climate, Low-Temp will usually be the correct choice. If the same exterior door is protected from the wind or is only periodically exposed to outside temperatures because of an overhead door, Standard strip is an appropriate choice.
